Effective Date: March 24, 2025
Synenco Canada Calgary (“Synenco,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.synenco.com) or engage with our services.
By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use immediately.
1. Information We Collect
We collect personal and non-personal information to provide and improve our services. The types of information we collect include:
1.1 Personal Information
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Contact Information: Name, email address, phone number, company name, and job title.
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Account Information: Login credentials for accessing client portals or secure areas of the website.
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Payment Information: Billing address, payment method details (e.g., credit card information).
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Project Details: Information related to your project requirements and specifications.
1.2 Non-Personal Information
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Technical Data: IP address, browser type, operating system, device type, and referring URLs.
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Usage Data: Pages visited, time spent on the site, and navigation paths.
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Cookies: Small data files stored on your device to enhance user experience (see Section 6).
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery
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To process inquiries, provide quotes, and deliver requested services.
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To manage client accounts and facilitate secure access to project portals.
2.2 Communication
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To respond to inquiries or provide updates related to projects or services.
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To send newsletters, promotional materials, or important notices (with your consent).
2.3 Improvement and Analytics
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To analyze website usage patterns and improve functionality.
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To develop new features or services based on user feedback and behavior.
2.4 Legal Compliance
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To comply with applicable laws, regulations, or legal processes.
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To enforce our Terms of Service or protect our rights and property.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party vendors who assist us in delivering our services (e.g., payment processors, IT support providers). These vendors are bound by confidentiality agreements and can only use your information for specified purposes.
3.2 Legal Obligations
We may disclose your information if required by law or if we believe such action is necessary to:
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Comply with a legal obligation or court order.
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Protect the safety of users or the public.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, data will be securely deleted or anonymized.
5. Security Measures
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:
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Encryption: Secure Socket Layer (SSL) encryption for data transmission.
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Access Controls: Restricted access to sensitive data based on role and responsibility.
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Monitoring: Regular audits and vulnerability assessments of our systems.
While we strive to protect your data, no method of transmission over the internet is entirely secure; therefore, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and gather analytics data:
6.1 Types of Cookies We Use
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Essential Cookies: Necessary for website functionality (e.g., login sessions).
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Performance Cookies: Collect anonymous data on how users interact with the site (e.g., Google Analytics).
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Preference Cookies: Remember user settings like language preferences.
6.2 Managing Cookies
You can manage cookie preferences through your browser settings or opt-out of certain tracking technologies by visiting Google Analytics Opt-Out.
7. Your Rights
As a user based in Canada or other jurisdictions with privacy laws like GDPR, you have certain rights regarding your personal data:
7.1 Access and Correction
You have the right to request access to your personal data and correct any inaccuracies.
7.2 Data Portability
You can request a copy of your data in a machine-readable format where applicable.
7.3 Withdrawal of Consent
If you have previously provided consent for data processing (e.g., marketing communications), you can withdraw it at any time by contacting us.
7.4 Deletion Requests
You may request that we delete your personal data unless retention is required by law.
To exercise these rights, please contact us at [email protected].
8. Third-Party Links
Our website may contain links to third-party websites not operated by Synenco. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
9. International Data Transfers
If you are accessing our services from outside Canada, please note that your information may be transferred to servers located in Canada or other countries where Synenco operates.
10. Children’s Privacy
Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
11. Changes to This Privacy Policy
Synenco reserves the right to update this Privacy Policy at any time to reflect changes in our practices or applicable laws:
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Updates will be posted on this page with a revised “Effective Date.”
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Material changes will be communicated via email where applicable.
12. Contact Us
For questions about this Privacy Policy or how we handle your data:
Synenco Canada Calgary
715-5TH AVE SW SUITE 1000
Calgary, AB T2P 2X6
Canada
Phone: +1 (403) 261-1990
Email: [email protected]
Last Updated: March 24, 2025